Refund Policy

Digital Product Sales

Due to the nature of digital goods, all sales are generally final.

Eligible Refund Situations

Refunds may be considered if:

• A product was never delivered
• Duplicate purchases were made accidentally
• A billing error occurred
• Required support was unable to provide access to the purchased product

Non-Refundable Situations

Refunds will not be provided for:

• User error or misunderstanding of product functionality
• Failure to read product descriptions
• Game bans, suspensions, or restrictions
• Product downtime caused by game updates or maintenance
• System incompatibility not listed as supported
• Violations of our Terms of Service

Chargebacks

Unauthorized chargebacks or payment disputes may result in permanent account suspension and loss of access to all services.

Refund Requests

All refund requests must be submitted through our support system with relevant purchase information. Each request is reviewed on a case-by-case basis.

Policy Changes

We reserve the right to modify this Refund Policy at any time without prior notice.

Last Updated: June 2026